MGS WFM

Workforce Precision. SLA Control. Margin Protection.

Run People-Intensive Operations with Precision

Right People. Right Skills. Right Time. Right Cost.

MGS WFM is a purpose-built Workforce Management platform designed for BPO, RPO, IT services, and contact center operations—where workforce utilization, SLAs, and productivity directly determine profitability.

Unlike ERP or HR systems, MGS WFM focuses on real-time workforce execution, not just workforce records.

Why CXOs Choose MGS WFM

  • Optimized staffing aligned to demand and SLAs
  • Improved utilization without workforce burnout
  • Lower labor cost and reduced margin leakage
  • Real-time operational visibility
  • Scales seamlessly across clients and locations
MGS WFM Dashboard

Deal-Breaking / Deal-Winning Differentiators

Built for Services Delivery

Designed specifically for SLA-driven, people-intensive businesses. Supports volume-based, time-based, and outcome-based delivery models.

Real-Time Workforce Intelligence

Demand forecasting, capacity planning, intraday monitoring, reforecasting. Utilization, shrinkage, and productivity visibility.

Finance-Linked Workforce Control

Workforce cost tied directly to revenue. Live visibility into overstaffing, understaffing, and idle capacity. Seamless ERP integration.

Integrated, Not Isolated

Native integration with ATS for hiring. Deep linkage with ERP for cost & billing. Orchestrates execution with BPM & RPA.

Core Capabilities

  • Demand Forecasting & Capacity Planning
  • Shift Scheduling & Rostering
  • Skill-Based Staffing
  • Utilization & Shrinkage Management
  • Intraday Monitoring & Alerts
  • SLA & Performance Dashboards

MGS WFM enables leaders to scale services profitably—without scaling cost or chaos.

Get Started with MGS WFM
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